Relevant Product Characteristics
- This product does not appear to have been designed specifically with healthcare in mind. Note that many products that are useful and appropriate for health care professionals are not designed specifically with health care in mind.
- The features and/or settings for this product are different for health care customers as compared to general customers.
- Often this means the product adjusts for health care customers in order to meet HIPAA requirements, and/or to offer features that are only useable by health care practices (e.g. Square only allows health care customers to run HSA and FSA cards.)
Our Progress Notes
All Call Technologies provides what they call a “Virtual Receptionist” – a phone system that allows you to keep your business and personal numbers separate, and creates a professional phone presence for your business. This system, complete with professional voice recordings, allows for different system messages for different times of day, routing to a virtual assistant if you have one, and e-mail and SMS notification of new voicemails.
Our buddy Rob Reinhardt has been using All Call Technologies for 5 years now, so we’re happy to finally have our own assessment of them. From a HIPAA standpoint, All Call offers a BAA, so it is possible to use their system in a HIPAA-compliant manner.
We enjoyed talking with All Call’s owner, Greg, about their system. He and his wife have clearly put a lot of thought into how to adapt their business to their users’ needs, starting in the insurance industry and eventually branching out into healthcare. We greatly appreciated the hands-on approach his company takes to getting new users set up – there are a lot of options and having someone to help you through that process is a rarity indeed.
This product has also been reviewed by:
- Tame Your Practice: Rob Reinhardt of Tame Your Practice does highly-respected reviews of EHR products. While we review them primarily for risk management appropriateness, Rob reviews them for features and quality. Read Rob’s review of this product→