Procedure for Submitting Complaints

Person-Centered Tech always strives to conduct events, create materials, and provide services according to the codes of ethics and rules of conduct of the professional organizations that empower us to approve and sponsor our continuing education events. PCT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, CE program and materials content, and in the treatment of those who attend our programs and use our materials. The monitoring and assessment of compliance with these standards will be the responsibility of PCT’s Director, Roy Huggins, LPC NCC.

If you have a complaint about a presenter, a staff member, provided facilities, or the company as a whole, please follow this procedure:

  1. If the complaint is regarding a person, please be prepared to describe them or name them, so that we can be sure to keep your complaint anonymous and take action to correct their future behavior.
  2. Where to submit your complaint:
    • At an onsite event, you may give your complaint to any staff member you feel safe giving it to (either verbally or in writing.) We guarantee your identity will be kept anonymous, unless you explicitly ask otherwise. If you need follow up, please provide your contact information.
    • If you wish to submit your complaint by email, please indicate in the subject line that you are submitting a complaint or grievance. Send it to info@personcenteredtech.com, where it will be received by an office staff member who will keep your identity anonymous, unless you explicitly ask otherwise. If your complaint is about the behavior of office staff, and you wish your identity be kept anonymous from them, please send it to business@personcenteredtech.com.
    • You can call our office staff at (503) 893-9717. The office staff will keep your identity anonymous, unless you request otherwise.
  3. In your complaint, please specify what the source of the complaint was and if there is anything you need us to do to rectify or make up for the problem. While we can’t guarantee that we can always comply with specified requests, these kinds of measures are examples of ways we can fix or make up for the problem: changes to facilities that are within our control, supplying alternate materials that better accommodate specific disabilities, a refund on services, changes to the materials that are the source of the complaint, an apology, simply informing the offending party that they need to change their behavior. Please see our note below about refunds.
  4. Please let us know if you need a response to your complaint. While it is difficult to put a time guarantee on our response to a wide variety of possible complaints, we will endeavor to resolve it as quickly as possible. If it is determined that a refund is appropriate, we will ensure that the refund is initiated within 2 business days of the determination.
  5. Once your complaint is submitted, we will respond as quickly as possible. We guarantee a response, using the contact information you provide, within 2 business days.

Regardless of what we do to fix it or make it up to you, we will also use your complaint as part of our ongoing process of improving services and facilities.

Note that it is also possible to write your complaints in course evaluation forms. Please be aware that these forms are anonymous, and we can’t respond to any complaints made through them. We will take any complaints submitted via course evaluation forms as seriously as we do those submitted to us directly, however.

Regarding refunds for continuing education coursesIn the case that a refund is given for any reason, the Director will determine if a certificate of attendance — or any other relevant certificate — may still be issued to the individual receiving the refund. Certificates may be refused to individuals submitting a grievance only if the individual did not or will not complete the full set of requirements for receiving the certificate or 100% of payments made for the materials and program(s) required for the certificate have been refunded.