Unable to log into my account
If you are unable to log into your account, please double-check to ensure that your email address is spelled correctly. If your account was created without an email or you need to create a new one, please follow the steps in our handy video: How to Change Your Password
When will I receive my Self Study Course?
Our self-study courses are designed to help you learn and retain the material so that you can use it in real-life situations. We utilize andragogical tools and techniques, including in-experience exercises that help you stay engaged.
Creating these exercises takes a few days.
Our team strives to have completed the self-study course within 3-5 business days (and always as quickly as possible).
You will receive an email once it is ready. Thank you for your patience!
I bought the Telemental Health Fundamentals course and would like the Telemental Health Certification, is there a discount?
You can purchase the Telemental Health Certification and $120 will be automatically credited to the purchase. You will want to make sure you are logged in with the same account you used to buy the Fundamentals course in order to get your discount, as the discount is based on your email.
How do I order Group training?
Great question! Group training is specific to the needs of the practice so we highly recommend scheduling a consult with our Deputy Director, Liath Dalton, to determine what will work best for your practice needs. You can schedule HIPAA security assistance here or teletherapy training support here. If you need help with both, just let us know! We're happy to support you.
Can a life coach take these courses?
Absolutely! Though Life Coaching is not currently a regulated field, there is certainly a need for assistance with getting properly set up with technology. Please take a look at our Telemental Health Fundamentals course, which we feel is the best option.
How do I best approach a security breach/security incident?
We have this helpful article: What is HIPAA Breach Notification? Which discusses security incident/breach investigation and documentation processes. Additionally, module 5 of our Engaging in HIPAA Security and Digital Confidentiality as a Mental Health Professional course (also included in our Telemental Health Certificate Program) is devoted to handling security incidents and breaches.If you feel that you might need an individual consultation, you can find more information and purchase consultation time here.
Does The Telemental Health Certificate course allow me to qualify for the NBCC Board Certified Telemental Health Provider credential?
No, Person Centered Tech's program is a distinct certification. Our certificate program addresses the same standards as the BC-TMHP training, however it does not grant PCT certificate holders the ability to take the exam for the BC-TMHP credential -- that is something that can only be done through the CCE's pre-approved providers (and there currently are only 2.)While Person Centered Tech is an NBCC approved CE provider, that is not the same thing as being an approved provider by the CCE for qualifying to take the BC-TMHP exam. Our certificate program does, though, count towards the renewal requirements for maintaining the credential, once obtained.
Can you help me with malpractice insurance for cross-border practice?
We are unable to advise on legalities for each individual state or country, and we advise due diligence in asking insurance companies about malpractice insurance coverage. We do not have specific recommendations for malpractice insurance carriers. However, we can say that carriers will not, in general, cover you for legal proceedings that occur outside the United States.If you need advice on how to proceed legally from there, it is best to get advice from legal counsel. Person Centered Tech does not employ attorneys for advising our colleagues, so we are unable to provide legal counsel for you.
Can you suggest alternatives to Zoom? Can I still use an app that has Zoom as a backend?
Unfortunately, the issues with Zoom, in general, persist, even when used through a third-party service provider that does all the security things right on their end. Until Zoom shows a security culture shift -- not holding our breath -- then it would be better advised to use a different video conferencing platform with whom there is a greater and demonstrated ability to trust.We have two articles that you will find helpful guides in finding an alternative: Alternatives to Zoom for Groups and Family Therapy and Back from COVID-19 Exile: Free, HIPAA-Secure Online Therapy Software for Solo Practices
Is there a way for me to check my answers and see what I got right?
For all courses, there are handouts, found on the left-hand side navigation menu, which we highly encourage you to use. All post-tests are open-book. You can take the post-test for each course as many times as needed in order to pass, with no penalty.For the TMH certification and Engaging in HIPAA Security and Digital Confidentiality as a Mental Health Professional, all the quiz questions are contained in the module reviews. You can go back to the module reviews, which will show the correct answers, to discover what answers are incorrect in the post-test.While we understand that this may feel frustrating, per our CE provider approval requirements from the approval bodies, we cannot show incorrect answers on the post-tests prior to the post-test being passed.
How are your product reviews structured?
Person Centered Tech reviews are based, primarily, around HIPAA-appropriateness rather than assessment of quality of features and functionality. We do our best to recommend products that we find support clinicians in both their security and functionality needs, but our main aim is to let folks know how to best use products in a HIPAA secure manner.
Can you give me information on practicing across borders?
We can! We recommend our newly expanded course, Legally Practicing Across Borders: Interstate and International Mental Health Practice, During and Post-COVID, as well as our 50-State Emergency Teletherapy Practice, Rules Survey for Counselors, MFTs, Psychologists, and Clinical Social Workers. *Please note: Person Centered Tech cannot advise on legalities for each individual state and country, so we advise due diligence in finding this information. We do not have specific recommendations for malpractice insurance carriers. Most (or all) carriers will not cover you for legal proceedings that occur outside the United States.
How long does the Telemental Health Certificate Program take to complete?
The program represents 17 CE credit hours, so expect it take approximately that long to complete, with adjustments -- should you need or wish to replay any segments. Please see the Learning Center from your dashboard for more information and guidance, if you've already registered for the program, on quick-start options.
With the certification program, how many hours of it can be counted towards ethics training?
Why am I unable to submit my test?
If you’re only seeing "save answers" and not "submit for grading" at the end of a test, that means there are missing answers for 1 or more questions. You need to go back through the test and ensure that each question has been answered. You should then get the "submit for grading" option at the end of the test.
How do I get a consultation?
That is a great question! We have several options for consultations here.
How can I cancel my membership?
To update or cancel your subscriptions, please go to your "Dashboard" page and then click "Subscriptions", in the grey sidebar on the left-hand side of the page. You will then be able to update or cancel, per your preference.
How do I get my PCT TMH certificate badge?
Congratulations! Your badge can be obtained by going to ‘My Dashboard’ and clicking on the 'Certificate Program Learning Center' after completing the certificate program's constituent courses. Once you click in the Learning Center card it will open a new page and you will need to scroll down for the badge and badge text. You will need to complete the information for your certificate before accessing the badge, as the badge will not pop until that portion is completed. Please note: Your progress towards the badge is also on the Learning Center page, and the badge cannot be accessed until each constituent course has been completed
How do I obtain and download my CE certificate? Why don’t I see my certificate?
After course materials are completed, you will be given the ability to take the post-test and complete the evaluation. When the test is passed and the evaluation is completed, the link to download the CE certificate will appear.Once generated, your CE certificate(s) will also appear on your 'My Certificates' page -- accessed through the link or from the tab on your Dashboard.The Telemental Health Certificate Program certificate -- rather than the CE certificates obtained for each constituent course -- does not appear in 'My Certificates' page from your Dashboard. It is only available in the Certificate Program Learning Center.*Please note: for LIVE webinars, CEs will be accessed and obtained through the email sent the day of the presentation and our not available via the dashboard.
How do I change my email address or password?
From your Dashboard, please choose 'Account Details' to update your email address, name, or password.
Can I access courses from my phone?
Which courses should I take?
Great question!Our course catalog is located here and lists all our courses, including our Telemental Health Certificate Program package and our Legally Practicing Across Borders: Interstate and International Mental Health Practice, During and Post-COVID course.If you would like to speak to someone regarding what would work best for you, you can schedule here.
Do you have guidance on how to run a group practice?
We do! We offer a comprehensive program designed specifically to meet the unique needs of the group practice context, for both HIPAA Security Compliance and Telemental Health.We also have a podcast dedicated to group practice considerations, Group Practice Tech, and Group Practice Office Hours, a weekly resource for Group Leaders to get direct consultation with Roy and Liath!
Are these courses self paced?
Person Centered Tech's programs are all self-study, on-demand courses. Once you purchase a course or course package, you own it and will have access indefinitely -- so you can work through the course(s) at your own pace.The majority of courses are broken into modules and units, which helps facilitate working your way through them incrementally at a pace that works for your needs.Our system remembers where you left off in a course if you stop partway through, so it will take you back to the module or unit you left off in! Just click the "resume" button next to the course title on your "My CE Courses" page and you can pick up where you left off.
I logged in and I cannot find my courses, where are they?
Your courses will show under the tab labeled “My CE Courses” on the Dashboard when logged into your user account. We also have a handy how-to video for you here: How to access courses*Please note: make sure you are logging in to our site using the email address that was used to register for the course(s,) otherwise you will not have course access. This information can be found on your receipt.
I would like to restart my course from the beginning, how do I do that?
If you would like to restart a course, you may do so at any time. Below where it says 'Get CE certificate', you can simply click the first part of the course, which will allow you to begin again. If you would like to see a specific part of the course, please follow the same procedure. We also have a handy video that shows you how to access your courses here: How To Access Courses.
What is HIPAA Compliance?
It's an indication of the degree to which a provider's practice complies with guidelines set by HIPAA.For more please check out this helpful article: Computer and Smartphone HIPAA Security Checklist for Therapists
What is the cancellation/refund policy?
Refunds are available for on-demand course purchases, within 14 days of the time of purchase, if the website user that the course was assigned to has not accessed any of the course’s materials. Courses are not transferable to other users.Courses included in memberships, packages, or other products where the course is included as part of a product bundle are not eligible for individual refund.For more, please see our Cancellation & Refund Policy
Our Telemental Health Certificate Program is now open for registrations.