This risk analysis item will have a help page soon. Promise!
I bought the Telemental Health Fundamentals course and would like the Telemental Health Certification, is there a discount?
You can purchase the Telemental Health Certification and $120 will be automatically credited to the purchase. Be sure you are logged in with the same account you used to buy the Fundamentals course in order to get your discount, as the login is based on your email.
How do I order Group training?
Great question! Group training is specific to the needs of the practice so we highly recommend scheduling a consult with our Deputy Director, Liath, to determine what will work best for you. Once you follow the link, you will find a form to submit at the bottom of the page.
Can a life coach take these courses?
Absolutely! Though Life Coaching is not currently a regulated field, there is certainly a need for assistance with getting properly set up with technology. Please take a look at our Telemental Health Fundamentals course, which we feel is the best option.
How do I best approach a security breach/security incident?
Does The Telemental Health Certificate course allow me to qualify for the NBCC Board Certified Telemental Health Provider credential?
No, Person Centered Tech's program is a distinct certification. Our certificate program addresses the same standards as the BC-TMHP training, however it does not grant PCT certificate holders the ability to take the exam for the BC-TMHP credential -- that is something that can only be done through the CCE's pre-approved providers (and there currently are only 2.)While Person Centered Tech is an NBCC approved CE provider, that is not the same thing as being an approved provider by the CCE for qualifying to take the BC-TMHP exam. Our certificate program does, though, count towards the renewal requirements for maintaining the credential, once obtained.
Can you help me with malpractice insurance for cross-border practice?
We are unable to advise on legalities for each individual state or country, and we advise due diligence in asking insurance companies about malpractice insurance coverage. We do not have specific recommendations for malpractice insurance carriers. However, we can say that carriers will not, in general, cover you for legal proceedings that occur outside the United States.If you need advice on how to proceed legally from there, it is best to get advice from legal counsel. Person Centered Tech does not employ attorneys for advising our colleagues, so we are unable to provide legal counsel for you.
Can you suggest alternatives to Zoom? Can I still use an app that has Zoom as a backend?
Is there a way for me to check my answers and see what I got right?
For all courses, there are handouts, found on the left-hand side navigation menu, which we highly encourage you to use. All post-tests are open-book. You can take the post-test for each course as many times as needed in order to pass, with no penalty.For the TMH certification and Engaging in HIPAA Security and Digital Confidentiality as a Mental Health Professional, all the quiz questions are contained in the module reviews. You can go back to the module reviews, which will show the correct answers, to discover what answers are incorrect in the post-test.While we understand that this may feel frustrating, per our CE provider approval requirements from the approval bodies, we cannot show incorrect answers on the post-tests prior to the post-test being passed.
How are your product reviews structured?
Person Centered Tech reviews are based, primarily, around HIPAA-appropriateness rather than assessment of quality of features and functionality. We do our best to recommend products that we find support clinicians in both their security and functionality needs, but our main aim is to let folks know how to best use products in a HIPAA secure manner.
Can you give me information on practicing across borders?
How long does the Telemental Health Certificate Program take to complete?
The program represents 17 CE credit hours, so expect it take approximately that long to complete, with adjustments -- should you need or wish to replay any segments. Please see the Learning Center from your dashboard for more information and guidance, if you've already registered for the program, on quick-start options.
With the certification program, how many hours of it can be counted towards ethics training?
The Telemental Health Certification program has 11 designated legal-ethical hours. Our course catalog denotes how many hours of each course or program are designated as legal-ethical CE credit hours.
Why am I unable to submit my test?
If you’re only seeing "save answers" and not "submit for grading" at the end of a test, that means there are missing answers for 1 or more questions. You need to go back through the test and ensure that each question has been answered. You should then get the "submit for grading" option at the end of the test.
From your "My Account" page under "My Subscriptions" (at the bottom of the page.)
How do I get my PCT certificate badge?
The badge can be obtained by going to ‘My Dashboard’ and clicking on the 'Certificate Program Learning Center' after completing the certificate program's constituent courses. Once you click in the Learning Center card it will open a new page and you will need to scroll down for the badge and badge text. You will need to complete the information for your certificate before accessing the badge.Please note: Your progress towards the badge is at the top of the Learning Center page, and the badge cannot be accessed until each constituent course has been completed.
How do I obtain and download my CE certificate? Why don’t I see my certificate?
After course materials are completed, you will be given the ability to take the post-test and complete the evaluation. When the test is passed and the evaluation is completed, the link to download the CE certificate will appear.Once generated, your CE certificate(s) will also appear on your 'My CE Certificates' page -- accessed through the link or from the tab on your Dashboard.The Telemental Health Certificate Program certificate -- rather than the CE certificates obtained for each constituent course -- does not appear in 'My CE Certificates' page from you Dashboard. It is only available in the Certificate Program Learning Center.
How do I change my email address or password?
From your Dashboard, choose ‘My password and email’. Change email address or password as needed and click 'save changes.' Then you're all set!
Can I access courses from my phone?
You can access the course from your smartphone through a web browser, however, the interactive elements in courses don't work well, or at all, on such a small screen. They're fine on tablets, though!
Which courses should I take?
Great question!Our course catalog is located here and lists all our courses, including our Telemental Health Fundamentals and our Telemental Health Certificate Program package.If you would like to speak to someone regarding what would work best for you, you can click the blue box at the top that says 'Schedule a Call with Us Now' or scroll to the bottom of the page to the green box on the left-hand side to set up an appointment on this page.
Do you have information on how to run a group practice?
Yes! They're all self-study, on-demand courses. Once you purchase a course or course package, you own it and will have access indefinitely -- so you can work through the course(s) at your own pace.The majority of courses are broken into modules and units, which helps facilitate working your way through them incrementally at a pace that works for your needs.Our system remembers where you left off in a course if you stop partway through, so it will take you back to the module or unit you left off in! Just click the "resume" button next to the course title on your "My CE Courses" page and you can pick up for where you stopped.
I logged in and I cannot find my courses, where are they?
Your courses will show under the tab labeled “My CE Courses” on the Dashboard when logged into your user account. Note: Please make sure to be logging into our site using the email address that was used to register for the course(s,) otherwise you will not have course access.
I would like to restart my course from the beginning, how do I do that?
Navigate to the beginning of the course by using the navigation menu on the left-hand side of the course main page under "Course Materials." That will lead to the first module and unit of the course. Example screenshot provided.
What is HIPAA Compliance?
It's an indication of the degree to which a provider's practice complies with guidelines set by HIPAA.
What is the cancellation/refund policy?
Cancellations will be accepted and payments refunded in full up to two (2) weeks following the purchase of a training course or course package, provided the course materials have not been accessed. For more, please see our Cancellation & Refund Policy
We will be temporarily taking the website offline at 10:00 PM Pacific (1:00 AM Eastern) tonight, July 6, in order to make some improvements. We plan to be back online by midnight Pacific (3:00 AM Eastern). We apologize for any inconvenience this may cause. Dismiss