What is the cancellation/refund policy?
Which courses should I take?
How do I assign trainings to staff?
How do I create a team for my group practice so I can assign trainings ?
How do I change my email address or password?
Unable to log into my account
Can you give me information on practicing across state lines etc?
When will I receive my Self Study Course?
Creating these exercises takes a few days. Our team strives to have completed the self-study course within 3-5 business days (and always as quickly as possible).
You will receive an email once it is ready, and once you get that, you can log in and access whenever you are ready. Thank you for your patience!
Can a life coach take these courses?
How do I best approach a security breach/security incident?
Does The Telemental Health Certificate course allow me to qualify for the NBCC Board Certified Telemental Health Provider credential?
While Person Centered Tech is an NBCC approved CE provider, that is not the same thing as being an approved provider by the CCE for qualifying to take the BC-TMHP exam. Our certificate program does, though, count towards the renewal requirements for maintaining the credential, once obtained.
Can you help me with malpractice insurance for cross-border practice?
If you need advice on how to proceed legally from there, it is best to get advice from legal counsel. Person Centered Tech does not employ attorneys for advising our colleagues, so we are unable to provide legal counsel for you.
Can you suggest alternatives to Zoom? Can I still use an app that has Zoom as a backend?
Is there a way for me to check my answers and see what I got right?
For the TMH certification and Engaging in HIPAA Security and Digital Confidentiality as a Mental Health Professional, all the quiz questions are contained in the module reviews. You can go back to the module reviews, which will show the correct answers, to discover what answers are incorrect in the post-test.
While we understand that this may feel frustrating, per our CE provider approval requirements from the approval bodies, we cannot show incorrect answers on the post-tests prior to the post-test being passed.
How are your product reviews structured?
How long does the Telemental Health Certificate Program take to complete?
With the certification program, how many hours of it can be counted towards ethics training?
Why am I unable to submit my test?
How can I cancel my membership?
How do I get my PCT TMH certificate badge?
How do I obtain and download my CE certificate? Why don’t I see my certificate?
The Telemental Health Certificate Program certificate -- rather than the CE certificates obtained for each constituent course -- does not appear in 'My Certificates' page from your Dashboard. It is only available in the Certificate Program Learning Center.
*Please note: for LIVE workshops, CEs will only be able to be accessed and obtained through the email sent the day of the presentation and not available via the dashboard.
Can I access courses from my phone?
Are these courses self paced?
Our system also remembers where you left off in a course so if you stop partway through, it will take you back to the module or unit you left off in! Just click the "resume" button next to the course title on your "My Courses" page and you can pick up where you left off.
I logged in and I cannot find my courses, where are they?
*Please note: make sure you are logging in to our site using the email address that was used to register for the course(s), otherwise you will not have course access. This information can be found on your receipt.
I would like to restart my course from the beginning, how do I do that?
We also have a handy video that shows you how to access your courses here: How To Access Courses.