Frequently Asked Questions

What is the cancellation/refund policy?
Which courses should I take?
How do I assign trainings to staff?
How do I create a team for my group practice so I can assign trainings ?
How do I change my email address or password?
Unable to log into my account
Can you give me information on practicing across state lines etc?
When will I receive my Self Study Course?
Can a life coach take these courses?
How do I best approach a security breach/security incident?
Does The Telemental Health Certificate course allow me to qualify for the NBCC Board Certified Telemental Health Provider credential?
Can you help me with malpractice insurance for cross-border practice?
Can you suggest alternatives to Zoom? Can I still use an app that has Zoom as a backend?
Is there a way for me to check my answers and see what I got right?
How are your product reviews structured?
How long does the Telemental Health Certificate Program take to complete?
With the certification program, how many hours of it can be counted towards ethics training?
Why am I unable to submit my test?
How can I cancel my membership?
How do I get my PCT TMH certificate badge?
How do I obtain and download my CE certificate? Why don’t I see my certificate?
Can I access courses from my phone?
Are these courses self paced?
I logged in and I cannot find my courses, where are they?
I would like to restart my course from the beginning, how do I do that?

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Scheduled Maintenance

We will be temporarily taking the website offline at 10:00 PM Pacific (1:00 AM Eastern) tonight, July 6, in order to make some improvements. We plan to be back online by midnight Pacific (3:00 AM Eastern). We apologize for any inconvenience this may cause. Dismiss