Frequently Asked Questions

Are your live events recorded?
How do I get my name changed on my certificate?
What is the cancellation/refund policy?
Which courses should I take?
How do I assign trainings to staff?
How do I create a team for my group practice so I can assign trainings ?
How do I change my email address or password?
Unable to log into my account
Can you give me information on practicing across state lines etc?
When will I receive my Self Study Course?
Can a life coach take these courses?
How do I best approach a security breach/security incident?
Does The Telemental Health Certificate course allow me to qualify for the NBCC Board Certified Telemental Health Provider credential?
Can you help me with malpractice insurance for cross-border practice?
Is there a way for me to check my quiz answers and see what I got right?
How are your product reviews structured?
With the certification program, how many hours of it can be counted towards ethics training?
Why am I unable to submit my test?
How can I cancel my membership?
How do I obtain and download my CE certificate? Why don’t I see my certificate?
Can I access courses from my phone?
Are these courses self paced?
I logged in and I cannot find my courses, where are they?
I would like to restart my course from the beginning, how do I do that?

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Scheduled Maintenance

We will be temporarily taking the website offline at 10:00 PM Pacific (1:00 AM Eastern) tonight, July 6, in order to make some improvements. We plan to be back online by midnight Pacific (3:00 AM Eastern). We apologize for any inconvenience this may cause. Dismiss