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How can we make using Quickbooks an efficient process and still maintain HIPAA best practice?
Answering the Question:
You spoke the other week about not using quickbooks online, but that the desktop version would be ok. My CPA can get me a desktop version but is recommending connecting my banking accounts to track my purchases. I know you said not to connect QB online with the bank but is it ok with the desktop version? Also, how do you suggest we set things up so that my admin person can access this info from a different location? Remote access to my computer?? How can we make this an efficient process and still maintain HIPAA best practices? Please share low-cost alternatives to this if you have them. Basically, I am needing to improve the systems for tracking invoices, income, and payments and shift the majority of work with those from me to an admin helper. Thanks so much.
PCT+ OH 307 q1
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Roy: I remember from physics class that, oh, wait. All right, so let’s jump into question one. Okay. All right. You spoke the other week about not using QuickBooks online, but that the desktop version would be okay.
Um, my CPA w I want to be specific, we’ve spoke about not using it. Um, if you’re going to store any client identifying information. Yeah. All right. If you use it without client identifying information, which for some people that works and for others, it doesn’t depends on your accounting needs, right? Like if it works for you to not have clients identifying info in it, you’re fine.
I just don’t put any in there. Um, but yeah, so I assume this asker is like, I need to I’m part of the whole point is to keep track of who’s paid their bills, right? So in the worst case, yes, you want to use the desktop version because it stays local on your own computer and into it. The company that makes QuickBooks isn’t then storing your client information on their computers.
Okay. So my CPA can get me a desktop version, but as recommending connecting to my banking accounts to track my purchases, I know you said not to connect QB online with the bank, but is okay with a desktop version. Yeah. Right? So like the, the principle there is the desktop version, all the, what we’re, what we’re interested in is where’s the data going right with the desktop version, the data stays on your computer, or you set your computer.
Liath: I was just going to say, so you don’t have a third party handling and storing that information on your behalf, which if you have a third party doing that for you create a business associate relationship and a business associate agreement is there for required, which into it won’t do. So that’s how we arrive at the need for, um, managing the use of QuickBooks in such a way that all of the data.
Uh, stays local in our own controlled environment that third-parties, aren’t accessing our hands.
Roy: Exactly. Yeah. And then you just do, um, our device security tasks with your computer, or you run QuickBooks, which includes. Which will be really important because you want to make sure that data doesn’t get lost.
Um, and, and then you’re, yeah, you’re pretty, you’re good to go. I mean, that, that works just fine. That is a perfectly fine way to do it. Um, and like with the desktop version synchronized with your bank, it just means the desktop version will occasionally, you know, call out to your bank and download data from it.
Uh, and that connection will be a secured connection. And so it’s all, all hunky Dory. Yeah. Hunky Dory. Honky-dory right. Okay. Um, Also, how do you suggest you set up things on my admin person can access this info from a different location? Ah, there is your kicker. Yeah. Uh, that’s not really doable. Um, that’s the bit that, see, that’s why we like online services obviously.
Right. Which is why you want to use QuickBooks online. Um, that’s, that’s the challenge is, uh, being able to do that. Um, yeah, it’s, uh, there, isn’t a way to do that. That won’t create new security concerns that are difficult to. That are difficult to cover without some strong technical knowledge technical knowledge.
That’s the, what I’m trying to say. Um, the, it honestly, like what would be easier would be to come up with an accounting system that doesn’t use client identifying information. Right.
Liath: The names are not on names, um, and where you’re not issuing invoices or any refunds via QuickBooks, um, and where you are just entering.
Payment amounts and dates for tracking things.
Roy: Yes. Right. Um, so, okay. I see. There’s, there’s some info to help us answer here. So basically I’m needing to improve the systems for tracking invoices. Okay. Income and payments and shift the majority of work with those, for me to an admin helper. Right. Okay.
Yeah. So that’s, that’s indicating you, you do need to identify clients in there because part of the point is identify. I want to call them. You know, pay their invoice, you know, like, yeah. So you need that. Um, so the, the challenge, so the challenge we’re running into here is, um, in order to be able to, uh, put that data in an online system, which is easiest way to make it available to lots of people.
Um, the online service provider has to do business associate agreements with you, right? Like, cause otherwise it’s, otherwise they’re just holding a bunch of client data, um, without any agreements and they could do whatever they want with it. Um, well, I, I might just, I mean, you’d probably get it, but just to make sure that this is probably more for other people as well, but like, um, you know, imagine like into it, it loves to collect everyone’s data and aggregate and sell it.
That’s a big part of what into it does. Intuit makes cookbooks. Right. Um, like pretty much guarantee that if you put any client identifying information in there, they’re into, it’s going to somehow aggregate that and use it for marketing or other business purposes. Um, the, the challenge. So basically just to think about that, for example, I was like, you know why we need business associate agreements?
Why we need the assurances that, uh, this company that handles data for us, uh, is going to uphold the same standards we do when it comes to the confidentiality, integrity and availability. Of that client’s information. All right. Um, the, so, I mean, that’s, that doesn’t solve your efficiency problem, but just to make sure I understand what that stake that we’re not just being facetious, we’re saying don’t do that.
Right. Um, but the, so, I mean, there’s a big challenge here. I mean, the, the problem is there’s not really a good, there’s not a good, like slam dunk answer for this because there isn’t an easy alternative where we go, oh, just use that. Like, you know, Microsoft and Google don’t unfortunately have accounting software as part of their offerings, if they did.
No, we really easy. Um, so I’m trying to, uh, green Oak. Yeah, that’s right.
Liath: Yes. My thought is, um, one. One option is to check with green out accounting, um, because they do therapist accounting and, uh, billing services. They’re really excellent. They do work with QuickBooks online, but are aware of the potential pitfalls there and have worked, uh, with a number of.
Different practices, solo providers and group practices to set it up and manage their own accounting and billing needs in a hip and copacetic way that still utilizes, um, QuickBooks online. So that could be one option. The other thought though, that I have is if you are, um, running. The desktop version of QuickBooks and need to be able to share content of that with your admin helper, um, that you could basically export the.
Like reports or the data from QuickBooks and upload it to Google drive. For example, if you have a Google workspace, a paid Google account with a business associate agreement in place. Yeah. Right. It’s checking the file types.
Roy: Yeah. And that doesn’t say helped me. Um,
no, this isn’t really answering the question I want, which is, um, I’m actually wondering if you, if QuickBooks, like always stores all this data in a spot it wants to, or if you can tell it where to find data. So like, if you can tell, you know, how we use KeyPass and the password files actually in a Dropbox.
So. Um, I don’t know if you can do this QuickBooks. So like, um, okay. Tell you a check. It’s pretty technical, but once you understand what we’re doing, it’s actually makes is pretty clear and intuitive, but like initially it’s very technical and it may not work. I don’t know how QuickBooks does this, but some programs, I would not assume QuickBooks does this, but it could, uh, some programs will actually let you put your data files anywhere.
And when you open up the program and you just tell it, you know, use that data file over there or using all the data. I want you to work with us. Use that, um, a lot of programs when you open them up, they just, they put all their data in a particular place on your computer and you can’t change that. But like, and QuickBooks may do that.
I don’t know. But, um, this is because I’m having to answer off the cuff. Uh, we don’t have research on this, but like, um, so essentially if you’ve got Google workspace, you know, so you’ve got, um, you’ve got, uh, HIPAA type of hunky-dory place online where you can put files. Right then you can run the Google workspace sync synchronization, by the way, if you, if, if instead you, I have Microsoft one drive with a BAA, you can do that, use that, um, or having to have Dropbox for business with the DAA.
You could use that. Uh, I’m just using Google drive as our example, because we so strongly recommend workspace. So I assume most people listening to this. That’s what they have or if they need to find something, that’s what we would recommend is Google.
Liath: And it’s the most economical of those three options, Microsoft, uh, Dropbox for business and Google.
Roy: Exactly. That’s right. So what you’re, if you imagine a picture like here’s you, here’s your admin and you’re in different places on a map. And then up here as a club. Service. And what were originally intending to this cause service QuickBooks online, which has both you access it? Well, unfortunately we can’t do that because it would, don’t do business associate agreements.
So instead you’re using QuickBooks on your computer and your admin is cookbooks on your computer, but you need a common data source. Like you want both of those QuickBooks to be able to access the same data. So if QuickBooks will allow this, and this is me just spitballing, right? If QuickBooks can do this, You make a folder in your Google drive account.
That’s got all the QuickBooks data, the data files, and both of you set your, and then both of you use, um, the Google drive sync program that I synchronization. What’d you get what’d you find
Liath: I, oh, this is a remote server.
Roy: Oh, yeah, no, that’s very different. Yeah. Okay. Nope. I
Liath: got excited momentarily. Sorry.
Roy: So the idea is that both of you, you, both of you need to use the Google drive synchronization foot.
Like that’s a program like the Google drive desktop app, you know, that lets you synchronize files. Um, I’m trying to think like, oh, but can they synchronize or can you sing it as a shared file? Do we need to use a shared folder to do it?
Evan: Well, I would
Roy: think so. Okay. In which case you need like a pretty high end, like a business plus tier, which you need anyway. So you’ve got multiple people, right? Okay. The share drives just does business plus give, share drives.
Roy: Yes, it does. Okay, cool. Great. Okay, cool. So good. Okay. Yeah. You need business plus the workspace anyways.
Cause there’s more than one person. So like yeah. So great. So cool. Use a shared drive, right? Uh, and then like I’m assuming this, the desktop synchronization thing can also synchronize, shared drives. Um, I hope so. Um, well that the idea you pretty sure it does. Okay. So that is both of you have on your computer.
The, the Google desktop synchronization thing for Google drive. And both of you have that pointing at the practices of Google drive, the shared drive, where the QuickBooks files are. And then what will happen is the QuickBooks files will be synchronized into your computers. Right. It’s not in real time.
Well, it’s almost real time. Um, but like the, the, the, the synchronize your computer. So what happens is like, if you’re over here and you use QuickBooks and you do something in QuickBooks, it updates the file that’s in your Google shared synchronization, drive it, and it updates the file on your own computer.
But then that, that file is in your shared Google drive. So what it does is it then immediately updates. The file is on Google. Which then like the other admin person’s own QuickBooks, then like their version of the file then is updated to match that one. So they ended up working at the same data. You are, the danger is you don’t want to do it at the same time because you’ll end up overriding each other.
Right. So be careful not to like, make changes at the same time. Um, but that would be a if, if QuickBooks can do that. And once again, I still don’t know this doesn’t me just fit by my, like I said, like if QuickBooks can do that, that will allow you to both use QuickBooks on your computer and keep the data, the shared data that you’re both working on simultaneously in a place where you have a HIPAA business associate.
And so therefore you are legal and HIPAA, hunky-dory all the way through. Um, and the main, the main downside or the main challenge of this is just try not to use QuickBooks at the same time or don’t, um, don’t edit it. Like you can look at it at the same time, but if one of you edits it, you’re like if you both edited at the same time, one of your edits is going to supersede the other one.
Liath: Um, I’m pulling on a hope.
Roy: Yeah, I figured I’m like, I’m like if I just keep rambling long enough life might find the answer. Um, but hopefully I hope that’s clear. Um, for, for those of you who are listening, can you let me know if what I just described makes sense. Where those, those are just attending. Can you just let me know, like yeah.
That makes sense, Roy, or I don’t know what you’re talking about or I zoned out when you started talking about files.
Evan: Yes. Okay,
Evan: Cool. Thank you.
Roy: Right. Okay. You got it? Yes. Okay. Cool. Makes sense. Oh, good. Okay. Thank you everybody. I really appreciate that feedback. That’s very helpful. Yeah. It’s uh, when I don’t have like a. I don’t have a resource to like draw a little diagram, which I know can help a lot. But when I do that, but yeah. Um, so you find anything?
Liath: nothing good. I’m going to put a link in
Roy: here. Oh no. Okay. Is it like not something QuickBooks can do it
Liath: doesn’t it doesn’t look like it because it says QuickBooks uses a relation, a relational database for the file, not standalone. Um, So there are associated utility files that get live updated while you work.
And so it’s, this is saying that you can’t use it with Dropbox one drive or Google drive. They can research cube box that this seems to be the only managed, shared storage for using QuickBooks data as a managed relational database that avoid creating conflicting data files. But maybe you. Create use Dropbox or one driver Google drive, but would have the, uh, creation of conflicting data files if you’re working simultaneously.
So if you coordinate not doing that, um,
Roy: yeah, that’s what I was thinking about. Is it that you can’t do it or they’re just saying you’re going to end up having.
Liath: That’s how I haven’t read through all the things here I’m going to chat. So you can open the same window,
getting to see the inner workings of how we assess things out.
Roy: Right. Although I’m glad other people have asked about this because I’m like, I’m sure other people who wanted to do the same thing. He’s a relational database. That’s okay. By the way, I mean, a relational database is still as data. It just means that there’s a software system that interprets those files in a certain way.
Um, so, and it’s not standalone. Okay. You overlook that there are associated utility files that get live updated while you work. Okay. This is why multi-user concurrent has to be managed equals database manager, hosting app. There has to be an actual app that hosts, even if you are scrupulous about having only one computer time using that file stored in a static, fixed storage location, you’re still supposed to tell you if I was being updated to keep track.
So they’ll utility. They’re saying that they’re stored on the computer. I’m like word and Excel, nothing about the data files loaded into local memory and then put away when you’re done. No, this because we’re in Excel, you need just to have saved or saved at the end, before the file is closed. But as you work in QB, every single transaction entry requires you to save and close or save a new right.
You cannot use Dropbox. You can restart Q box. As soon as we only managed, shared storage for using QB data as a manage relational database, they’re always creating conflicting data files. Okay. Yeah. So they’re saying I’m like, it doesn’t have to work that way, but okay. Um, oh, uh, okay. Q box.
Well, that is probably not what we’re talking about. Oh, Sharon aspects, your QuickBook, textile. Yeah. I mean, the thing is it’s just for that VAA, right? Um,
Roy: Yeah. Yeah.
Liath: Yeah, they’ve timed it so that you are steered either to pain for Q box, it would appear or just using QuickBooks.
Roy: Right. And I, again, I mean, it’s, it’s just a design decision from cookbooks programmers. Uh,
Evan: Yeah. Okay.
Roy: Okay. I mean, yeah. It’s usually when things get that complicated. Yeah. It’s not possible to do the thing I’m talking about.
It’s only when it’s very simple, but okay. Well just describe the thing that might work for something else you use, but not QuickBooks, unfortunately. Sorry about that. Sorry to get your hopes up. So I’ve asked her, um, however, mostly I just vamping while via found the useful information we need to know. Um, so.
Where are you? Where are you going to link to that?
Liath: Now I’ll put it, I’ll put it in the slide. Um, let’s see, what should I call it? A shared
Roy: uh, QuickBooks, uh, yeah, shared sync doesn’t work. I want to say it doesn’t work.
Right. Okay. Yep.
Liath: All right. Sorry. Uh, just sharing, doing an export and using a file sharing means of exchanging getting the information to the admin before the
Roy: admin. Well, I’m wondering, is does QuickBooks do that? You can just export your files to, in order to import them into a different QuickBooks.
Liath: Well, you can, yeah, you can send export incentive.
And so long as they’re also have QuickBooks, they can open a QuickBooks file.
Roy: Right? Well, that would work. It’s just clunky. It’s just. Um, but like, I mean, I mean, maybe that’s okay though, right? Like, so the idea there is that, like, when someone’s done working with the QuickBooks file, they export your QuickBooks and I would upload it to the shared Google drive.
That’s the easiest way to share it, then trying to send it back and forth by some other means, um, like upload it there, share it and tell the other version. Okay. It’s updated. They download it. I mean, you have to coordinate to make sure that you’re not overwriting each other’s files. Um, but the, uh, but that could, that could work.
It’s just not as fast and easy as basically the same thing I just described. Except, um, after you’re done editing, you have to do an export and then put your export data file into the shared folder. And then the other person has to then go, go grab it. And like, like then when they start working after the import, that’s shared.
And like set that up as their current QuickBooks environment and back and forth. Um, but that would work. That probably would be, yeah, that actually I’m betting would work. It’s just a little slow, a little clunky, right. If the idea is that you’re, um, yeah, and you basically just need to trade work sessions, uh, and, uh, and a tip.
I would give you for doing that one to make sure you don’t, um, uh, to make sure you don’t overwrite each other’s work is to, when you look at the shared file, look at when it was last modified. And like, if it was last modified after you grabbed, you grabbed as a shared file and imported it, then you say, oh, it looks like the other person just updated this.
And then you talk to each other about, Hey, we’re supposed to coordinate this because now we’re going to have to like resolve the changes. Um, so that is not the best solution, but it is a functional one. Yeah. I just think not the best solution because it’s slow and clunky and requires coordinate. Um, but it’s, uh, so one of the worst thing.
Yeah. I mean, unless you use QuickBooks, right.
Liath: And unfortunately their QuickBooks is really the ubiquitous accounting software. And, um, so most people that try to avoid using QuickBooks for various reasons, we’ll end up using like just a standard spreadsheet in either either a Google sheet or an Excel sheet for, uh, and set up their own spreadsheet, formulas, and whatnot to facilitate that.
Roy: efficiencies, but, um, once you got to working at works, uh, and it would allow you to have the equivalent of using QuickBooks online with your admin, you both can just, you can have the spreadsheet or spreadsheets shared in a Google shared file folder, and you both have access to it. You don’t have to do any fancy synchronization or anything.
It’s just you access it whenever you need to access it. And both of you can work on it. Simultan.
Liath: Right. But one, um, the one limitation there is that you, um, wouldn’t, you would need to manually enter the info from your banking accounts, uh, for purchase tracking.
Roy: Uh oh, yeah. Right. But maybe you can have your admin do that.
Liath: you give that, if you give your admin access to your banking
Roy: account. Right. Which maybe you’ll do. I mean, like maybe that’s what you want to do. Right. But I’m sure from the bank you download like a CSV of all this stuff. And then, I mean, I can imagine a situation where you make a spreadsheet who’s job.
Is to wear like, is to like, be where you paste, like you paste in the CASB from the bank account into this spreadsheet. And then, um, then you just grab the parts of it that you actually want and then copy and paste them over into the accounting spreadsheet. Right. Um, I can imagine if you have a fancier way of doing that, but, um, probably not worth so not worth it unless you’re like into fancy spreadsheeting.
Liath: Uh, and if you do decide to explore that it might be, if you’re not someone that loves spreadsheets and feel super fluent in setting them up, um, it may be that your CPA could. Set that up for you. Like there are people who specialize in creating spreadsheets that meet your needs and putting together all the formulas, um, within them.
Roy: That’s a very good point. Yeah, that’s true. Yeah. I mean, I mean, I understand this is not as user-friendly and advanced as QuickBooks, but it has the advantage of being a thing you can. You can have online and be able to simultaneously work in without conflicting with each other. Uh, and like, you know, it gives you all the, I mean, you can, everyone, we track who’s made what changes.
It’s all there. Like, you know, all the things you want in a system like this are there. You use a Google workspace. And of course the Microsoft 365 too, like that is also available, but it will cost you more and be. In our opinions, the clunkier part, the costing is empirical. Thanks for watching.
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Do I need to be checking IDs?
Answering the Question: Can you tell me if it is necessary for me to check driver’s licenses to establish an identity for patients coming in to establish care at my solo practice? Does HIPAA or anyone else legally require this?
PCT+ OH 306 q7
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Roy: Can you tell me if it is necessary for me to check driver’s licenses, to establish identity for patients coming in to establish care at my solo practice, the SEPA, or anyone else legally require this?
The se that’s that’s the question. Yes, exactly. I don’t think so. HIPAA does not. And I can guarantee you that. Um, it’s certainly, I haven’t seen that requirements, uh, anywhere in my state for my practice. Um, the only, the only time it ever comes up is you need to identify the person. Sorry, sorry. Latha. Step on your.
No, I was just
Liath: gonna say, um, so HIPAA may not be, or HIPAA does not require, it would have not seen a state licensing boards require it, but you may see insurance plans requiring it requiring photo identification.
Roy: Right. That’s a good point, actually. That is a, that is probably the place you’d want to look most diligently.
Yeah. They are probably the most likely to say that they want you to identify the person with a photo identity. Um, the general security, privacy principles you’ll find in HIPAA ethics codes. Number of state laws will say, you need to identify, confirm the person’s identity. The HIPAA doesn’t say that the HIPAA would say you need to authenticate the person.
You didn’t know that the person you’re talking to as a person, you think you’re talking. It doesn’t tell you how to do it. Doesn’t say you have to like, get their driver’s license, but if you can’t think of another way to do that, then you probably want to see it. Right. That’s what that is like. Um, so for example, if I was find that interesting, because like HIPAA, for example, is not usually, usually not, it doesn’t care if someone gives you a fake name.
So as long as from then on, you’re able to know that whenever you’re talking to. No. Mr. Fake name is the same person you talked to the first time, right? Because you’re handling their private info and you need to make you keep it private to them. Right? If they’re giving you an alias, technically under HIPAA, that doesn’t even really matter, right?
HIPAA doesn’t address that. If it doesn’t care, if like, you know, their social security number or you can identify them, uh, you know, uniquely among all the Americans in the, in the, among everybody in the world, um, they just want to make sure that. That if you’re, you know, if you have Phi relating to a person, you protect it, these are the them and their rights.
Right. Which is why it’s so authentic. There is relative. It’s about making sure it’s the same person. Not that it’s the person being identified by the name of the driver’s license. Um, there are other reasons to care about their actual legal name. Of course. Uh, one of those being that that’s the strongest way to make sure you’re authenticating them.
If they give you an alias, that’s more prone to authentication problems. Um, so like, uh, but insurance companies do care that it is the person because that’s how they’re authenticating them. So you need to be authenticating them the same way the insurance company does, right. In order to be on the same page.
So they may require that you check ID. Um, it’s also. There are also potential problems for a licensed clinician, um, to misidentify a person. Even if you consistently, even if you really, you know, reliability, you know, it’s typical reliability, that’s always consistent. There’s basically what we’re saying.
You just need to have a reliable authentication with the person, um, from a general privacy perspective, but in terms of outside entities who are supposedly work with the same person, You need to be reliable across you and all those entities at that point. It’s very difficult to do that without actually confirming the person’s legal identity.
Is that okay? Yeah, I think that that was a way to express it. I hope that’s not too technical. Um, but, uh, so, and they’re saying, um, they don’t have third-party reimbursement. That’s really good. Um, oh, and the, okay. No, I think it’s a different ask. You’re saying they have no relationship with the patient, not even in the state that the patient’s in.
Yeah. That, you know, um, that situation, it might mean, honestly, that’s technically no different from coming to your office when it comes to authenticating them. So I always find this kind of interesting because very few therapists ask for ID when someone comes to their house.
Liath: I think that might’ve been related to the previous question related to the misdirected facts.
Roy: Oh, gotcha. Oh, that’s not about this one. Okay. Got it. Well, that’s actually like a funny enough relevant to this question too. It’s like the, so what I’ve always found this to be, um, an interesting concept to follow as it propagates its way through all the different standards bodies in our world, um, that the idea of identifying the client properly has come up a lot as a tele-health concern.
And isn’t discussed a lot as an in-person therapy. Even though you still have to identify the person. And the way we identify people, normally as humans is usually with their face in their voice or watching their gait or their mannerisms. Right. That’s how we authenticate and identify people. Right. I’m doing that on video too.
It’s like, I don’t have to see them in person to do that. Um, so when people, so when that standard came up about, you need to identify or authentically that you’re talking to the right person, That came from a time when tele-health would frequently include textual communication where you can’t see or hear the person.
And so you need some way of making sure you’re talking to the right person and that’s been very early on, but that has propagated through all the standards because there is still a need to, to authenticate people. Um, and I think it sort of morphed over time so that it’s become, I think it’s, I think it’s become a little bit of a confused standard in some places.
Right. However, the insurance company does want to make sure they’re talking to the person. Uh, so like if there’s an insurance company, it makes sense. They may require you get the ID because they, you know, they want you to confirm to a high, high standard that you are actually working with the person who they have, who they insure.
Right. Um, I’ve not seen a state have that level of requirement. However, it doesn’t mean it’s not there because we it’s not there. I just haven’t seen it.
Liath: Another thing to consider in the context of a teletherapy is that, um, remote crisis management can be hindered. If in, in certain instances, if you don’t have the correct identification information for.
The client, right? Yeah. Um, so that’s, that’s one element to, to consider, but if you do have, for example, there, you know, correct address and emergency contact, uh, those potential issues of not having their authentic identity, um, are, are fairly well mitigated.
Roy: Yeah. Yeah, I agree. Great. Okay. Hopefully that was, I mean, it’s a, it’s not a pat answer, but hopefully that was that’s answers your question or give you the guidance you need.
Thanks for watching
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Cross-Border Practice in the Age of Telehealth: Interstate and International Mental Health Practice, 2021 Edition
Join Roy Huggins, LPC NCC and Liath Dalton as they discuss the ever growing opportunities in this “age of telehealth” and how you can feel confident navigating them.
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