Important: HIPAApropriateness reviews, including their summaries, are for informational purposes only. They are neither consultation nor legal advice. Be aware that while we do our best to be thorough and complete, information may be missing or possibly even inaccurate. Products also change quickly, and the review may become out of date. By continuing to read, you agree to use the information in HIPAApropriateness reviews and their summaries at your own risk.

Vital Stats

HIPAA compliance with this product appears possible?: Yes.
Recommend for your HIPAA risk management needs?: Probably. Faxage has a strong security culture, offers a number of useful security oriented features and provide good guidance and information in the settings configurations prompts which make this a "probably."
This is a basic review. It does not contain a final recommendation, caveats, or usage notes. For many professionals, however, the basic information may be sufficient to make an informed choice about this product.

Relevant Product Characteristics

  • This product does not appear to have been designed specifically with healthcare in mind. Note that many products that are useful and appropriate for health care professionals are not designed specifically with health care in mind.

Our Progress Notes

FAXAGE offers HIPAA secure Internet Fax services. All of their fax service plans come with “HIPAA compliance standard – No need for a ‘special’ plan or to pay extra for HIPAA related security features.”

Their support was very responsive to our requests and quite knowledgeable about the ins and outs of their security options. Faxage had many recommendations about how best to protect PHI, so it’s clear that catering to the healthcare market isn’t just an afterthought for them.

We especially appreciate their understanding of HIPAA compliance being a two party process, fulfilling their responsibilities as a business associate and giving users both the information and tools to meet their responsibilities. As an example of this: “In general, it is our responsibility to put required mechanisms in place which allow you to comply with HIPAA through using our online fax services appropriately. It is your responsibility to utilize the mechanisms that we provide in order to maintain your compliance. It is especially critical that you visit ‘Admin’ -> ‘Secure Email’ after logging on to your account to set up one of the security options for incoming faxes.” And there is one of your first usage notes!

Our review is still in progress, so these usage notes are not yet comprehensive, but will still prove useful.

1) Be sure to request, sign, and submit your BAA
Faxage does not automatically execute a Business Associate Agreement with you. Email [email protected] to request one. You will need to sign it and submit it.




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