Mar 5 , 2026

Session 548: Office Hours (March 5th, 2026)

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AI platformsappointment email/text remindersbackup laptopbilling systemsChatGPTcivilian surveillanceClaudeclient portalcontact formData StorageDepartments of Health and Human Services (DHS/DHHSdestroying recordsEHR recommendationsgather new input for improved outputGoogle Workspace DriveHIPAA-informedhushmailinterpersonal interaction guidanceMicrosoft loginnew notice of privacy practicesno internet connectionnon-cloud basednon-secure communication formsNordVPNon-boarding and current clientsonline claims submissionsout-of-state clientPCT recommendationsPCT Wayservices providedSimple PracticeSiri privacy concernsstate regulationstelehealth appointment linksTherapy FinderWindows 11 Home OSWindows 11 pro

Nov 25 , 2025

Session 534: Office Hours (November 25th, 2025)

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Apple accountdenying permissionsdevice hardeningGoogle workspaceHealth appiCloud storageiCloud+ Private RelayiPlumNord accountNordVPNpersonal phone lines under a business accountphiSpruceswitching office WiFi and phone serviceVerizon BAA

Oct 23 , 2025

Session 529: Office Hours (October 23rd, 2025)

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disabling secirity featuresGoogle workspaceHIPAA compliantMalwarebytesNordVPNNovitasNovitasphere website's claims submission pageonline Medicare claims submissionsPC-ACEsharing and storing client informationsharing client PHI with another clinicianstoring passwordsWindows Defender

Sep 18 , 2025

Session 524: Office Hours (September 18th, 2025)

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1passwordApple's Password appconnect/establish a VPNGoogle ChromeGoogle workspaceguidelines vs. observed behaviorsKeychain AccessMacOSmarketing a practice effectivelyNordVPNonline activityPCT suggestionspsychology todayreferral sourcessecure contact formsharing PHIsystem-wide killswitch

May 29 , 2025

Session 508: Office Hours (May 29th, 2025)

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1passwordaddress changesAetna Medicare Advantage planantivirus softwareApple Business AccountApple MapsApple productsBAA templatebusiness verificationCardpointe connectcloud storagecollecting paymentscost effective optionscredit card processordiscount notificationsdownload from App storeDunn and Bradstreet number requestEAP contractsedit suggestionsEHRGoogle Workspace BAAHIPAA compliantHushmail vs ProtonmailID.me Shopinformation security policy templatelocal computer storageMalwarebytesmoving abroadnew endpoint security extensionNordVPNNorton VPN and Antivirusobligation to complyopen in web browser for viewingPCI DSS policy implementationPCT recommendationsPCT recommended security behaviorsPCT Security PolicyPDFspotential spampros and consreceive and forward mailrecords requestregistered physical addressscan and attach to emailsecure EHRsecure emailSecure encrypted emailsecure mailboxsecurity considerationsselling my informationsigned a BAATelehealth/In-office policiestemporary/covid/emergency rulesterms and conditionsTerms of Service

Jan 23 , 2025

Session 490: Office Hours (January 23rd, 2025)

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avastCo-Pilotencrypted connectionencryption softwareexternal driveHIPAA vulnerabilitiesIP addressiPlumIVPNlastpassMicrosoft EdgeMozilla VPNMullvadnon-secure communicationnon-secure communication formNordVPNopt-in optionsProtonVPNrecommended VPNsSimple Practicespecific language requirementsswitching between accountsTeletherapyThe Carrier Registrythumb driveTikTok banVPNsWashington Post article

Jan 9 , 2025

Session 488: Eric Ström, JD PhD LMHC Office Hours (January 9th, 2025)

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adding second line to iPhoneAndroid & Apple phonesAvast antivirus securityBAABAA for executor of professional willBAA templatebilling fraudclassic phone serviceconduit exceptionconsent forms and legal guardianscredit card on fileCyber SecEric-Day Sessionfamily phone planGFE requirementsGood Faith Estimates (GFE)guidance on updating languagehipaa secureHIPAACOW BAA Templateinsurance fraud concernsMacbookmedical requests requestMobile Workspace VideoNordVPNNorthwestern Mutualpassword protectionprequalification for a life insurance policypublic wifireissue invoicesRelease Pointretiring devicesROIsecure vs. non-secure textingself-paying clientssignalSimple Practice Appsuperbillsuperbills requesttoggle switchUnumwritten consent

Nov 14 , 2024

Session 481: Is it okay if my personal Microsoft Office 365 is “in charge of” my work office profile?

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AI includedAlmaauditing log-insBAABAA for full functionalitycloud based servicesCyber SecurityEHR auditing systemHIPAA certificationHIPAA Policies & Proceduresinsurance policiesISP hostMicrosoft 365 subscriptionMicrosoft Surface laptopNetwork Security and Privacy Liability insuranceNordVPNoffice router managementpersonal and friends computerspersonal Microsoft 365process client paymentsprofessional liability coveragepsychology todayRAMP meetingsecure contact forms on websiteseparate personal and business accountsset up personal routerStripetaking controlwired ethernet connectionwork computer breaks

Nov 7 , 2024

Session 480: Is it safe to use the added features that came with my NordVPN subscription?

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add-on featuresadheres to PCI-DSS standardsadvanced browsing protectionAlmaanti-malware softwareBelonglybest antivirus/virus scannerclient care coordinatorclient contact formclient onboardingclient portalcredit card processing companydestroy storage componentsdevice securitydevice security instruction centerdisposing devicesdonate old practice devicesfactory resetgeneral admin dutiesHelcimHIPAA certificationHIPAA compliantHIPAAppropriatehushmailhyperlinks to external websitesinsurance verificationMacbook AirMalwarebytes free versionno BAANord VPNNordVPNPCI Level-1 compliant service providerPCT evaluationPCT guidancePCT recommendationspractice phone WiFi connectionpractice websitesprivacy and security settingsprocess customers’ paymentsprovider directoryprovides a BAAreceive transaction informationreferring clientsschedulingsecurity considerationsSimple PracticeSquareSpaceSystem Certificates in Trust Settings changesTap-to-Pay (TTPOP)Wix

Jun 16 , 2023

Session 408: Is ZenCare doing enough to protect client identity?

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Administrator and Business accountsalertsconfidential modecreating separate user accountsencryption softwaregmailGoogle Takeoutgoogle voiceGoogle Workspace BAAHIPAA violationsHIPAA-friendly appshushmailiPlumluxscimanually upload client contactsNord VPNNordVPNpatient-specific parameterspost-session documentationprotecting client PHIsafe phone sessionssecure texting practicesself-schedulingseparate personal and business accountssetting configurationssharing internetSpruceworking from homeZenCare