Jan 15 , 2026

Session 541: Office Hours (January 15th, 2026)

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AI Note TakerBAABAA needsBitwardenclient portalCloud Backupcomputer repairGoogle CloudGoogle workspaceHIPAA considerationsiPlumlegal and ethical risksmanaging account logisticspassword managerPCT recommendationspersonal tasks and work tasksprovides a BAAsecure messagingseparate personal and business accountsSimple PracticeSubscriptiontexting compliance vs. call/voicemail. complianceupdating Communications Policy

Nov 6 , 2025

Session 531: Eric Ström, JD PhD LMHC Office Hours (November 6th, 2025)

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access to secure messagingBAAbusiness email communicationensuring client privacyEric-Day SessiongmailGoogle workspaceGoogle Workspace BAAHIPAA breachHIPAA compliantHIPAA covered entityhushmailincidental vs accidental disclosure of PHIindependent contractorsleasing out office spaceLocal Model AI agentmaintaining updated chartsmitigating unnecessary PHI accessoffline AI modelPCT and Eric recommendationsPCT Security Policy and Procedures ManualPHI breachreferral processrisk analysissample logsharing video recordingssigned ROIsSpruce

Aug 7 , 2025

Session 518: Office Hours (August 7th, 2025)

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AI learningBAAEnsora HealthImprove with AIintegrity of PHINorton antivirus softwareonline service providerPCT guidancePCT recommended security behaviorsPHI securitypolicies and procedurespractice mitigation measuresprogress notessafe/secure browsingsecurity audit logssetting up a VPNSolo Risk Analysis

May 1 , 2025

Session 504: Office Hours (May 1st, 2025)

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accessing PHIantivirus softwareavastBAAbalancing liability and riskcompliance issuescopy and paste considerationscourt subpoenasemergency contact releasefree antivirus softwarefully virtual private practiceGoogle ChromeGoogle workspaceHIPAA compliant mail servicehome and office internet setupinsurance claimsinternet security featuresinternet service providermail containing PHImesh systemMicrosoft Edge browserpersonal use versus small businessphysical mailpicture-in-picture Chrome extensionprotecting client PHIsecurely wiping devicesseparate user accountsmall business service planSolo practitionerstoring client informationTeletherapyweb browser historywireless printer setup emailwork email and personal email access

Apr 3 , 2025

Session 500: Eric Ström, JD PhD LMHC Office Hours (April 3rd, 2025)

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abrupt movesadmin tasksage of consentAPA guidelinesBAABlue Cross Blue ShieldBYOD trainingclient abandonmentclinical coordinatorCustoms and Border Patroldata collection and salesdiagnostic dataDuckDuckGoEric-Day Sessionethical structurefamily therapy sessionsfee splittingfirefoxGinger Deskgovernment-authorized accessHIPAA compliance and securityhiring contractorsHSA accountindependent contractorsJane appkeeping data privatelegal custodyminor clientnational private pay practicenational telehealth practiceonline browsersparenting planPCT recommendationspercentage splitPrivacy Badgerprivate pay modelprotect PHIrecommended guidancereferralsremote worspace trainingRisk Adjustment Validation Programsearching personal devicesSecurity Officer rolesecurity recommendations for travelingtelehealth platformstherapy pricing models

Mar 20 , 2025

Session 498: Office Hours (March 20th, 2025)

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2FABAAbusiness WiFicontact formgodaddygoogle driveGoogle workspaceGoogle Workspace BAAguest networkMacbook FinderMalwarebytesMedusa ransomwarenew internet routerpauboxPCT Waypotential spamreturning missed callsRingRxsecure and separate network

Feb 6 , 2025

Session 492: Eric Ström, JD PhD LMHC Office Hours (February 6th, 2025)

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access to recordsautomated Google Calendar settingsBAAbackup confirmationscell phone companiesconflict of interestcustody concernsdoxy.meEric-Day Sessionformal ROIsHIPAA violationlegal obligationsLiath and Eric PSA / Hot Takenew client intakePHI breachSecurity Program CatalogServices + Device Backup LogSimple Practice Calendartelehealth toolsTerms of Servicewritten consent

Jan 9 , 2025

Session 488: Eric Ström, JD PhD LMHC Office Hours (January 9th, 2025)

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adding second line to iPhoneAndroid & Apple phonesAvast antivirus securityBAABAA for executor of professional willBAA templatebilling fraudclassic phone serviceconduit exceptionconsent forms and legal guardianscredit card on fileCyber SecEric-Day Sessionfamily phone planGFE requirementsGood Faith Estimates (GFE)guidance on updating languagehipaa secureHIPAACOW BAA Templateinsurance fraud concernsMacbookmedical requests requestMobile Workspace VideoNordVPNNorthwestern Mutualpassword protectionprequalification for a life insurance policypublic wifireissue invoicesRelease Pointretiring devicesROIsecure vs. non-secure textingself-paying clientssignalSimple Practice Appsuperbillsuperbills requesttoggle switchUnumwritten consent

Dec 12 , 2024

Session 484: How do you turn on MFA in your Microsoft office account?

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1passwordadd-on featuresAzureBAAEntra Admin CenterIntune admin centerlogging password changesMicrosoft office accountmulti-factor authentication (MFA)PCT recommendationsPowerShell Scriptrouters and modems

Dec 5 , 2024

Session 483: Why don't I want my antivirus to look at web browsing?

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1passwordantivirus softwareauto-fill optionavastBAAbreach that resulted from negligencebrowser extension/applicationChubbcontents of faxescore shieldscyber insurance policiesdevice security catalogDevice Security FormEHR auditfull disk accessgmailHIPAA finesiPlum back-upsNetgear's Armor serviceobtaining permissionspassword managerprinter and scannersecurity risksweb browser monitorwork email and personal email access