May 8 , 2025

Session 505: Eric Ström, JD PhD LMHC Office Hours (May 8th, 2025)

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"no secrets" policy1passwordA Law & Ethics Approach to Working with Suicidal Clientsaccessing PHIAetna Medicare patientsAI toolsannual medicare risk adjustment data reviewauditschart accessclient satisfaction surveyscompliance policiesconsent formscontains no PHIcouple and individual therapycouples therapydecline to sign emergency contact formemergency contactemergency serviceencrypted emailEric-Day Sessionethical standardsexecute BAAexecuter of professional willFathom AIGDPR-compliantGoogle/Apple sign-inheightened suicide riskHIPAA complianthushmailinformed consent policyintimate partner violence (IPV)iPlumlegal obligationslegal/ethical considerationsLegally Practicing Across BordersPCT guidancePCT recommendationsphysical storagepositive and insightful feedbackpsychotherapy notesrecords releaserelease of information formsrisk assessmentssafety planningschedulingsigned ROIssigning into telehealth platformSimple Practicesocial media platformssponsor ACT/IPS programsstandard of practicestoring passwordsstoring will electronicallytechnology disruptionsTeletherapytherapy sessionstherapynotestranscriptsupdating passwordsupdating signaturesverifying a client's identityZoom Health

May 1 , 2025

Session 504: Office Hours (May 1st, 2025)

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accessing PHIantivirus softwareavastBAAbalancing liability and riskcompliance issuescopy and paste considerationscourt subpoenasemergency contact releasefree antivirus softwarefully virtual private practiceGoogle ChromeGoogle workspaceHIPAA compliant mail servicehome and office internet setupinsurance claimsinternet security featuresinternet service providermail containing PHImesh systemMicrosoft Edge browserpersonal use versus small businessphysical mailpicture-in-picture Chrome extensionprotecting client PHIsecurely wiping devicesseparate user accountsmall business service planSolo practitionerstoring client informationTeletherapyweb browser historywireless printer setup emailwork email and personal email access

Jan 23 , 2025

Session 490: Office Hours (January 23rd, 2025)

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avastCo-Pilotencrypted connectionencryption softwareexternal driveHIPAA vulnerabilitiesIP addressiPlumIVPNlastpassMicrosoft EdgeMozilla VPNMullvadnon-secure communicationnon-secure communication formNordVPNopt-in optionsProtonVPNrecommended VPNsSimple Practicespecific language requirementsswitching between accountsTeletherapyThe Carrier Registrythumb driveTikTok banVPNsWashington Post article

Jan 16 , 2025

Session 489: Office Hours (January 16th, 2025)

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access to filesappointment requestsBAA-linked Google Workspace calendarclient initialscreated date versus updated dateDevices and Electronic Equipment policy templatedocument sharingdraft calendarfirmware updatesGoogle PixelGoogle workspaceinactive clientsIvyPayLegally Practicing Across BordersPassword ProtectedPCT’s Device Security Centerpolicy languageprinter and scannerrecords releaserelease of recordsretired devicesrouter suggestionssecure internet for telehealthsecure networksecuring devicessecuring internet on a budgetSecurity Manualself-schedule featuresharing documents with another providerSolo practitionerTeletherapyupdated formsupload documentsupload to client portalZoom

Mar 28 , 2024

Session 448: How do I enable my successor to be able access what they need to if I can't share my password with them?

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addendumcontact formsGoogle FormsGoogle workspace emailHIPAA compliantlegal disclaimersluxscinon-signed BAAspassword sharingreviewing BAAssecure communicationsecure messagingSimple PracticeSprucesuccessorsTeletherapyTerms of Servicevirtual assistant

May 18 , 2023

Session 404: Does Verizon offer a BAA?

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AT&T BAABAAbacking up EHRBarbara Griswoldcell phone service providersexternal encrypted hardriveface-to-face practiceFloat's Privacy PolicygodaddyGoogle workspaceHIPAA compliantHIPAA-friendlyintakeqiPlumjurisdiction to practicekeychainlogin to websitesphisecurely connecting with clientseparate user accountSimple PracticeTeletherapytheinsurancemaze.comVerizon BAAvirtual office addressweb hosting service

Feb 23 , 2023

Session 392: Are there any of the Nord services / products you would not recommend?

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completely virtual solo practicedoxy.meGoogle MeetGoogle workspaceHIPAA complianthipaa secureinternal IDslastpassMentalycNord servicesNordlockerNordpassNordVPNprospective clientsSessions Health EHRStripesync to calendarTeletherapyTerms of ServicewaitlistZoom

Jan 12 , 2023

Session 386: What's a good internet speed for teletherapy?

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BAAcloud storageconfidentially storing research dataenhanced backup planexternal encrypted hardrivefolder encryptionHP laptopHP printersHP smart appinternet speed recommendationsiPlumLCSW boardLPC boardnonsecure communication formsPing-pongpracticing across state linesprinting and scanningsending session related informationTeletherapyteletherapy restrictionstext to email featureTherapy Notes

Aug 25 , 2022

Session 366: What are your thoughts on virtual backgrounds in the context of teletherapy?

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Adhere.lyBAA for ZoomDominican Republicjoin from browser linklicensing boardLMHCproblems with security (i.e. end-to-end encryption) & privacysetting configurationsTeletherapytracking client progressvirtual backgrounds

Jun 23 , 2022

Session 357: Is is okay to use Google Meet for Telehealth sessions with students?

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Alexa risksBAABAA for ZoomCalm Harm appclients with Alexasclinical therapyEHR platformfree DBT diary card appsGoogle MeetGsuitehigher educationHIPAA compliantHIPAA privacy requirementshunkey doreyhushmailPHI-containing equipmentpotential legal/ethical concernsrecommendationssecure communication modalitiesTeletherapyZoom